FAQ

Q: I want something but you do not have my size in stock?

A: We have a limited supply of product inventory. Just call or email us customercare@mosaicbyali.com We can tell you when the next shipment of your size can be made available.

 

Q: Do you offer custom designs?

A: We have designed these as RTW (Ready to Wear) but can offer different colors and patterns in certain designs if you are interested in customizing current styles. We would need approximately 6 weeks to produce. 

Q: Are your designs original or from a wholesaler?

 A: Mosaic By Ali is proud to have designed each garment from beginning to end. We have also hand selected the fabrics and will be offering new designs seasonally.  

Q: What charity is your 3% going towards?

A: We intend to give to a number of charities in the future and will switch yearly. This year our charity is UNICEF.

 

Q: Do you offer custom sizing?

A: Typically we offer XS, S, M, L, XL in all our designs.  Please contact us with any specific request and we will try to accommodate.

 

Q: What is your return policy?

A: Our return policy allows return of unworn garments with tags still on within 2 weeks.  Email customercare@mosaicbyali.com  for details

 

Q: Is Mosaic By Ali open to offer wholesale? 

A: If there is a good match, we would consider wholesale opportunities provided we can maintain the competitive pricing to our customers.